EXCHANGE POLICY

1.Eligibility For Returns

• Products are eligible for return within 7 days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.

2. Return Process

• To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us by email or phone, as provided on our website.
• Please provide the following details when requesting a return:
  • • Order number
      • Product name and description
    • Reason for the return
• Our customer service team will guide you through the return process and provide you with the necessary instructions.

3.Return Shipping

• The customer is responsible for the cost of return courier unless the return is due to an error on our part, such as a defective or incorrect product.
• We recommend using a trackable courier method to ensure the safe return of the item. We are not responsible for any lost or damaged returns during transit.

4. Refund Or Exchange

• Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
• Refunds will be issued using the original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.

If you choose to exchange the product, we will courier the replacement item to you as soon as possible, subject to availability.

5. Damaged Or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. 

6. Cancellation Policy

• If you wish to cancel an order before it has been couriered, please contact our customer service team as soon as possible. We will accommodate your request if the order has not yet been processed.

Please note that this Returns Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you.