SHIPPING POLICY

 We are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines the terms and conditions governing the shipping of your orders within South Africa. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the following policy.

1.Shipping Areas

We currently ship within South Africa. Unfortunately, we do not offer international shipping at this time. We reserve the right to change our shipping areas at any time without prior notice.

2. Shipping Methods And Timeframes

We partner with reliable courier companies to ensure the prompt delivery of your orders. The estimated delivery timeframes may vary depending on factors such as your location, the courier method chosen, and any unforeseen circumstances. Typically, the delivery time ranges from 2 to 7 business days from the date of dispatch.

3. Order Processing

Once you place an order on our website, our team will process it within 1-2 business days. During peak seasons or promotional periods, there may be slight delays in order processing due to increased order volumes. We will strive to keep you informed of any significant delays.

4. Courier Costs

Courier costs are calculated based on the weight, size, and destination of your order. The courier charges will be displayed during the checkout process. We may offer free courier promotions from time to time, subject to specific terms and conditions.

5. Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on the carrier’s website or through our order tracking system. Please note that tracking information may take up to 24 hours to update after dispatch.

6. Delivery Attempts

The courier will deliver your order to the provided delivery address. In case of unsuccessful delivery attempts, they may leave a notification card or contact you directly to arrange an alternative delivery time or location. It is your responsibility to ensure that the provided contact information and delivery address are accurate and accessible.

7. Order Cancellations Or Modifications

Once an order has been placed, cancellations or modifications may only be possible within 24 hours after order placement. Please contact our customer support team immediately if you need to cancel or modify your order. We cannot guarantee that we will be able to accommodate all requests, especially if the order has already been processed for delivery.

8. Order Delivery Issues

If you encounter any issues with the delivery of your order, such as delays, damage, or missing items, please contact our customer support team as soon as possible. We will work with the courier to resolve the issue and ensure your satisfaction. 

9. Customs And Duties

All orders shipped within South Africa are not subject to customs duties or additional taxes.

10. Returns And Exchanges

For information regarding, exchange or our refund policy, please refer to our separate Exchange Policy.

Please note that we reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the shipping policy periodically for any updates.